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Collaboration Communications Systems Engineer (MS-721T00) Certification Training

MS-721T00 Training

Note: MS-721T00: Collaboration Communications Systems Engineer has replaced the previous designation of MS-720T00: Microsoft Teams Voice Engineer.

The 4-days instructor-led online MS-721T00: Collaboration Communications Systems Engineer course helps professionals m

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MS-721T00: Collaboration Communications Systems Engineer Course

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Overview Learning Objectives Who Should Attend Outline

MS-721T00: Collaboration Communications systems Engineer Course Overview

The MS-721T00: Collaboration Communications Systems Engineer course is a comprehensive online program designed to equip professionals with the essential skills and knowledge needed to excel in the dynamic field of collaboration communications systems. This course covers a wide range of topics, providing a holistic understanding of the latest tools, technologies, and strategies used in designing, implementing, and managing effective collaboration solutions.

Throughout the course, participants will delve into advanced communication protocols, explore cloud-based collaboration platforms, and gain practical insights into optimizing collaboration systems.

The curriculum is carefully designed to cater to both beginners and experienced professionals, offering a step-by-step approach to mastering collaboration communications systems. By the end of the course, participants will be well-prepared to take on the role of a Collaboration Communications Systems Engineer, equipped with a deep understanding of best practices, industry trends, and the ability to navigate complex challenges in this ever-evolving field.

Objectives

By the end of the course, students will:

Understand Teams meetings and calling.
Plan for Teams Phone.
Plan for Microsoft Teams Rooms and Surface Hub.
Optimize network performance for Teams media.
Configure and deploy Teams Phone.
Deploy Teams Phone with Direct Routing.
Extend Teams Phone with additional services.
Manage meetings and events experiences.
Complete a guided project on Teams policy creation and assignment.
Configure and manage voice users.
Set up auto attendants and call queues.
Deploy and manage Teams devices.
Complete a guided project on meeting room experiences.
Monitor and troubleshoot Teams collaboration systems.

Audience

Collaboration Communications Systems Engineer

Course Outline

Introduction to Teams meetings and calling

Describe Teams meetings and events
Describe Teams Phone
Describe auto attendants and call queues
Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones

Plan for Teams Phone

Plan for a basic Teams Phone deployment
Plan for advanced Teams Phone calling options
Plan for Teams phones and devices

Plan for Microsoft Teams Rooms and Surface Hub

Understand the main differences between Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
Explain which accessories, components, and peripherals are mandatory
Understand the advantage of Surface Hub
Understand the difference between the licensing options
Plan and review a physical room layout

Plan and optimize network performance for Teams media

Describe Teams network requirements
Evaluate organizational bandwidth requirements with the Teams Network planner
Assess the network using the Teams Network Assessment Tool
Optimize network and WiFi for media flow
Optimize media flow with QoS

Configure and deploy Teams Phone

Configure emergency calling addresses
Manage Microsoft Calling Plan numbers
Setup and manage Operator Connect and Teams Phone Mobile
Understand Teams Phone policies and configuration options
Configure Audio Conferencing and Communication Credits

Configure and deploy Teams Phone with Direct Routing

Explain how to configure and connect a Session Border Controller (SBC)
Describe the process for configuring simple and advanced voice routing
Describe how to provision users, implement number translation, create, and assign dial plans
Explain how to configure and connect a Survivable Branch Appliance (SBA)

Extend Teams Phone with additional services

Describe how Teams Phone interacts with other Microsoft services
Configure and integrate third-party policy-based compliance recording
Configure and integrate third-party contact center solutions
Design and register Voice Bots for custom-developed solutions

Manage meetings and events experiences

Understand meetings and events in Microsoft Teams
Set up conference bridges
Manage meeting policies
Configure meeting settings
Manage Live events policies
Configure Live events settings
Explain Live events in Microsoft 365

Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

Create a security group
Create and assign a messaging policy in the Teams admin center
Create a meeting policy in the Teams admin center and assign it to PowerShell
Lab: Create a security group
Lab: Create and assign a messaging policy in the Teams admin center
Lab: Create a meeting policy and assign it to PowerShell

Configure and manage voice users

Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant
Enable users for Direct Routing
Manage per-user options for Teams Phone

Configure auto attendants and call queues

Describe the differences between auto attendants and call queues
Design an auto attendant to gather information from callers
Explain how to set up auto attendants to implement your plan
Demonstrate how to plan call queues to manage many callers
Describe how to configure call queues to alert agents and route calls
Explain how to plan to license auto attendants and call queues

Configure, deploy and manage Teams devices

Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services
Differentiate between the different options for the deployment and management of devices
Deploy Teams phones and Teams displays
Configure Teams Phone for Microsoft Teams Rooms
Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal

Guided project - Prepare meeting room experiences

Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
Create dynamic groups following best practice
Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
Configure room mailbox properties
Lab: Create a dynamic security group
Lab: Configure security settings
Lab: Create room resource accounts
Lab: Configure mailbox properties

Monitor and troubleshoot Teams collaboration communications systems

Diagnose and troubleshoot phone number assignment
Diagnose and troubleshoot Microsoft Teams client issues
Diagnose and troubleshoot call failures and quality issues
Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
Diagnose and troubleshoot Direct Routing issues
Troubleshoot and monitor Teams devices using the Teams Rooms Pro Portal

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FAQ’s

What is the duration of the MS-721T00: Collaboration Communications Systems Engineer course?

The course has a duration of 4 days.

Is this course instructor-led or self-paced?

This course is instructor-led, providing interactive sessions with experienced instructors.

What prerequisites are required for enrolling in this course?

Participants should have a basic understanding of Microsoft 365 and Teams, networking fundamentals, and identity and access management concepts.

Will I receive a certification after completing this course?

Yes, upon successful completion, participants will receive a certification as a Collaboration Communications Systems Engineer.

How will this course benefit my career?

This course will equip you with the necessary skills and knowledge to excel in designing, implementing, and managing collaboration systems, opening up new career opportunities.

Are there any hands-on exercises included in the course?

Yes, the course includes hands-on exercises, allowing participants to apply their learning to practical scenarios.

Can I take this course online?

Yes, this course is offered online, providing flexibility in terms of location and schedule.

Are there any guided projects included in the course?

Yes, participants will have the opportunity to engage in guided projects, focusing on creating Teams policies and preparing meeting room experiences.

Is this course suitable for both beginners and experienced professionals?

Yes, the course caters to both beginners and experienced professionals, providing a comprehensive learning experience for individuals at different skill levels.

Why choose us for this course?

Vinsys is a trusted training provider known for our high-quality courses and experienced instructors. With us, you can expect comprehensive course content, interactive learning sessions, hands-on exercises, and practical insights into the latest collaboration technologies. Additionally, we offer flexible learning options, including online training, allowing you to conveniently access the course from anywhere. Choose us for a rewarding learning experience and to receive valuable skills and certification to advance your career in collaboration communications systems engineering.