This qualification is primarily aimed towards:

• Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization
• IT professionals who are working within an organization that has adopted and adapted ITIL®
• Professionals who need to be informed about and thereafter contribute to an ongoing service improvement program in their organizations
• Those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization
• This may include but is not limited to, IT professionals, business managers and business process owners. The ITIL® qualification is open to any individual who may have an interest in the subject.  

Also, since ITIL Foundation Certification is a basic requirement for any IT Professional to learn and grow further in the field of IT Service Management, ITIL 4 Foundation Certification is the best suited for:

• IT Managers/ IT Support Managers
• Quality Analysts
• Service Delivery Managers/ Associates
• Application Managers
• IT Developers/ IT Development Managers
• Database Administrators
• IT Audit Managers
• IT Architects
• IT Executives
• Business Operation Managers
• IT Consultants
• ITSM Trainers and Facilitators

There is no formal eligibility criterion or prerequisites to appear for ITIL 4 Foundation Certification Training and Exam. Any individual, IT Professional, non-IT Professional or an ITSM aspirant may attend the training and take the exam. The course is beneficial for everyone who’s interested to know how the IT Service Management industry functions.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification

Service management as a practice:

• Concept of best practices in the public domain
• Why ITIL® is successful?
• Concept of a service
• Concept of internal and external customers
• Concept of internal and external services
• Concept of service management
• Concept of IT service management
• Concept of stakeholders in service management
• What are processes and functions?
• The process model and the characteristics of processes

The ITIL® service lifecycle:

• The structure of the ITIL® service lifecycle
• The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
• Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)

Generic concepts and definitions:

• Defining and explain following key concepts
• Utility and Warranty
• Assets, resources and capabilities
• Service portfolio
• Service catalogue and Different view of Service Catalogue
• Governance
• Business case
• Risk management
• Service provider
• Supplier
• Service level agreement
• Operational level agreement
• Underpinning contract
• Service design package
• Availability
• Service knowledge management system
• Configuration item
• Configuration management system
• Definitive media library (DML)
• Change and its types
• Event

Key Principles and Models

• Service strategy: Value creation through services
• Service design: Understand the importance of four P’s for service management, Understand the five major aspects of service design
• Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF’s and KPI’s, Baselines, Type of Metrics)

Processes

• The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
• Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
• Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
• Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
• Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
• Continual Service Improvement (The seven-step improvement process)

Functions

• Role, objectives and organizational structures
• The technical management function, application management function, IT operations management function, service desk function

Roles

• RACI Model
• Process Owner
• Process Manager
• Process Practitioner
• Service Owner

Technology and architecture

• How service automation assists with expediting service management processes

ITIL® Foundation Certification Training provides guidance on how to design, develop, and implement IT service management. It ensures that the overall business aims and strategies are supported by the IT organization’s aims and strategies.

Therefore, the objectives of undertaking this course should be ideal to:

• Learn basic concepts, principles, fundamentals of ITIL as a whole system and the ones that serve specifically to the ITIL 4 Foundation Certification Course.
• Learn how to make changes in your business's existing/ changed services
• Understand how to manage this change along with risk and quality while giving the ITIL Foundation Exam
• When doing that, one should aim to ensure he/ she is well versed with IT Operations and can manage those changes within the context of the ICT Infrastructure.
• Comprehend the difference between ITIL Foundation Lifecycle and ITIL 4 SVS while carrying out those processes which contribute to the optimization of the services provided.
• Focus on the practical and automated approach of IT Service Management and Service Delivery
• Learn to apply continuous service improvement through the study of the ITIL 4 Foundation. It identifies opportunities for improvements and the effectiveness of the processes.
• Learn to optimize the costs associated with service provision.

Mr Ajit Joshi

Associate Vice President and Head – Governance and Enterprise Transformation in IT Service Management (GeTSM)

• Mr Joshi holds more than 8 years of experience in IT operations, Service Management, and Training.
• He has trained more than 1000 professionals on technology, upselling, and management practices through ITIL®, COBIT, Six Sigma, and PRINCE 2.
• ITIL® Release, Control and Validation Certified.
• ITIL® Service Offering and Agreement Certified.
• ITIL® Planning, Protection and Optimization Certified.

What does ITIL stand for?

ITIL is an acronym for Information Technology Infrastructure Library.

What is the latest version of ITIL 4?

ITIL 4 version is the latest one. It has been released recently in 2019.

What is ITIL 4 Foundation Certification course?

ITIL 4 Foundation Certification course gives detailed knowledge of IT Service Management. This course provides comprehensive, basic-level training for anyone involved in the service, management, and delivery of services in IT.

What is the validity of the ITIL 4 Foundation Certification?

ITIL 4 Foundation Certification does not have an expiry date.

What is the major difference between ITIL v3 and ITIL 4?

There are many distinguishes between v3 and the latter version of ITIL. Here are the top 4 changes.

1. 1. Approaches: ITIL v3 follows a Lifecycle approach whereas, ITIL 4 uses a Value-centric one.
   2. Operation and deployment: v3 is Process-based and ITIL 4 is Practice-based.
   3. Guiding principles: v3 has 9 guiding principles that focus on Value and Transparency. ITIL 4 abides by 7 guiding principles that emphasize Value, Feedback, Optimization, Automation, Simplicity and Practicality.
   4. Stages and dimensions: ITIL v3 has 5 stages that consist of 26 processes. ITIL 4 considers the previous 5 stages and introduces us to 34 updated set of practices. Additionally, it covers 4 dimensions to provide a holistic outlook to IT service management.

Apart from these modifications, the new version of ITIL teaches many other aspects that help us focus better on efficacy, value creation and improved services.

What is SVS in ITIL 4?

SVS or Service Value System is one of the most significant new features of ITIL 4.  SVS represents diverse activities of the organizational processes and guides us to the path of improvement of the same.

These are the core elements of SVS:

• ITIL Service Value Chain
• ITIL Practices
• ITIL Guiding Principles
• Governance
• Continual Improvement

SVS plays a huge role in integrating processes, leading the team in a value-focused direction for the organization.

What are the eligibility criteria/ prerequisites for the ITIL 4 Foundation Certification Exam?

There are no prerequisites for this exam. However, some experience in IT Service is recommended so that the participant can relate with the ITIL concepts, principles and processes.

Who should opt for the ITIL 4 Foundation Certification course?

Any professional who wishes to learn and grow in the field of IT Service Management, can opt for ITIL 4 Foundation Certification.

This course is specifically recommended and aimed at IT Managers/ IT Support Managers, Quality Analysts, Service Delivery Managers/ Associates, Application Managers, IT Developers/ IT Development Managers, Database Administrators, IT Audit Managers, IT Architects, IT Executives, Business Operation Managers, IT Consultants, ITSM Trainers and Facilitators.

What is the duration of the ITIL 4 Foundation Certification training?

Training duration for this course is 2 to 3 days.

ITIL 4 is suitable only for IT Service Management. Is it correct?

Yes. ITIL 4 is a holistic IT Service Management methodology that helps you understand the principles of ITSM and delivery in Enterprise IT.

Do you provide a certificate of ITIL 4 Foundation on successful completion of the course?

Yes, we do. At the end of the course, we execute the ITIL 4 exams. After you successfully complete our ITIL 4 Foundation training program and upon successfully passing of Foundation exam, you shall receive a soft copy of ITIL 4 Foundation certificate on your email which states that you have successfully completed the course.

When and where are the ITIL 4 Foundation sessions conducted?

All open house sessions are conducted on weekends at Vinsys Labs in your city for the convenience of working professionals who wish to attend. You can schedule your group training also on weekdays.

At Vinsys, we create our schedules as per your preferences of location and time. You can put in a request to arrange a training program in your organization and we will take care of the rest.

What are the fees for the ITIL 4 Foundation Certification Training Course at Vinsys?

At Vinsys, we offer the most cost-effective, professional IT training programs. If you are an individual or a working professional, please do check our updated course calendar for ITIL 4 Foundation Certification Program here.

If you are a team or group of professionals, get in touch with us for a tailor-made (as per your team’s availability and convenience) and specially scheduled ITIL 4 course and ITIL 4 exams,

The standard ITIL 4 Foundation course cost is 20000 INR. Write to us on enquiry@vinsys.com to get the best discounted price on your certification course.

What is included in the ITIL 4 Foundation Certification Training course fees?

Along with the training sessions, we provide the required course material, a set of practice questions for your exam preparation and access to our tech-enabled Learning Labs to create a dynamic learning experience for you.

Who conducts the ITIL 4 Foundation Certification Training sessions?

Training sessions at Vinsys are conducted by certified experts who have practical working experience as well as training experience. Our facilitators hold 20+ years of experience in IT Service Management and IT Governance and are recognized globally for their expertise in the field of IT.

Who are the Subject Matter Experts at Vinsys?

The Subject Matter Experts and Trainers at Vinsys have over 15 to 30 years of proven experience in the industry and in training delivery. They have excellent academic records along with technical qualification which makes them the most ideal personals to guide you right from day 1 till the time you finish your certification examination, receive your credential and are ready to take the leap!

Our trainers are internationally renowned for their command over the subject matter, most importantly, their updated industry knowledge. Our team of experts is also efficient in evaluating course effectiveness in relation to client timescales and desired results from a certain training program.

Does Vinsys conduct online training programs?

Yes, we do.

How does the online training work?

Online training is conducted live on WebEx virtual classroom wherein our trainer leads you through the program.

What areas are covered in the ITIL 4 Foundation Certification Training Program?

In this training program, you will gain the context and basic understanding of ITIL 4 including the processes and principles of ITIL 4. Grasping the ITIL 4 fundamentals will create a great foundation for ITIL 4 Practitioner Certification for you.

Can I appear directly for the ITIL 4 Managing Professional without taking the ITIL 4 Foundation Certification exam?

No. ITIL 4 Foundation certificate is a prerequisite for the next level.

Why choose Vinsys for ITIL 4 Foundation Certification Training?

• Provide experiential education
• Guidance from experienced Industry Experts
• ISACA approved training organization & examination centre
• AXELOS approved Quality course material
• Post-training support                                            
• Professional career consultation, learning and exam guidance, access to learning labs, and more.

What are the fees for the ITIL 4 Foundation Certification Exam?

The fee structure for ITIL 4 Certifications is inconstant in nature. Please contact your ATO (Authorized Training Organization) or write to us at enquiry@vinsys.com to know more. You can also call our helpline +91 20 67444700 to talk to our corporate training experts.

What is the format of the ITIL 4 Foundation Certification Exam?

It is a multiple-choice question exam paper and has 40 questions in it. The duration to solve the paper is 1 hour/ 60 mins.

What are the passing marks for the ITIL 4 Foundation Certification Exam?

Clearing the ITIL 4 Foundation exam requires you to secure the score of at least 65%, which means that at least 26 out of 40 questions have to be answered correctly.

Is ITIL 4 Foundation Certification Exam a closed book test?         

Yes, it is a closed book test.

How is the ITIL 4 Foundation Certification Exam carried out?

Vinsys follows a high integrity exam procedure wherein everything is supervised by AXELOS and PeopleCert accredited personnel.

Can I take a paper-based exam for ITIL 4 Foundation?

Yes, AXELOS allows you to choose the suitable option, Computer-based or Paper-based.

What valuable things will I grasp from this ITIL 4 Foundation course?

Here is a list of the most essential things you will learn in this ITIL 4 Course:

• Core principles of IT Service Management in the new, digital era
•  Application of ITIL’s practical and flexible approach towards organizations of any size
• ITIL Service Value System, its purpose and ways to implement it
• ITIL Service Value Chain and its components
• Customer Feedback and Service Relationships
• 7 Guiding Principles of ITIL 4
• 4 Dimensions of Service Management
• Difference between ITIL processes and ITIL Practices

Is ITIL 4 Foundation Certification truly worthwhile?

ITIL 4 Foundation Certification is among the foremost IT Service Management credentials in the world. This certification elevates you in your career. Getting an ITIL 4 Foundation Certification makes your profile stand out and validates your aptness while providing you with new IT Service Management know-how, techniques and tools to ensure success for your IT Service Management career.

The IT Service Management industry is all set to increase by $ 9.88 billion by 2026 with 18% of job growth in the market. The existing demand of IT Service Management practitioners is going to go high up soon in India and all over the world. ITIL 4 Foundation Certification brings a significant increase in your remuneration. The fact that it is so much in demand makes obtaining an ITIL 4 Foundation Certification in Pune truly worthwhile.

Why is it beneficial to get an ITIL 4 certification in Pune?

With a huge IT centre widening in Pune, there is a great demand for IT Service Management practitioners and associates, especially those who have received a formal ITIL 4 Foundation Certification Training.

Since it is one of the major business destinations with several IT, Finance, Ecommerce, Education and Media companies spread out all around the city, a large number of IT professionals are now opting for ITIL 4 Foundation Certification in Pune and are unlocking new opportunities in the field of IT Service Management. Professionals look for institutes that provide acclaimed, high-quality IT Service Management courses in Pune facilitated by IT Service Management experts who are adept industry and training professionals. Vinsys is one of the best institutes for ITIL 4 certification in Pune.

Time to fasttrack your career growth. Enroll to upgrade today!

In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide. To fully channelize the ITIL 4 practices and implement the ITIL approaches successfully, one must learn and analyse a range of fundamental segments carefully. These are some of the important topics we exclusively cover in our ITIL 4 Foundation Certification Training program at Vinsys.

Service management as a practice:

• Concept of ITIL best practices in the public domain
• Why ITIL® is successful?
• Concept of a service
• Concept of internal and external customers
• Concept of internal and external services
• Concept of service management
• Concept of IT service management
• Concept of stakeholders in service management
• What are processes and functions?

The process model and the characteristics of processes

The ITIL Service Lifecycle and the ITIL 4 SVS:

• The structure of the ITIL® service lifecycle in brief (for reference)
• SVS and SVC (Service Value System and Service Value Chain)
• The purpose, objectives and scope of Service Value System.
• Value to the business by each element of Service Value Chain.

Generic concepts and definitions:

• Utility and Warranty
• Assets, resources and capabilities
• Service portfolio
• Service catalogue and Different view of Service Catalogue
• Governance
• Business case
• Risk management
• Service provider
• Supplier
• Service level agreement
• Operational level agreement
• Underpinning contract
• Service design package
• Availability
• Service knowledge management system
• Configuration item
• Configuration management system
• Definitive media library (DML)
• Change and its types
• Event

Key Principles and Models

• The Four Dimensions of Service Management
• Dimension 1: Organizations and People
• Dimension 2: Information and Technology
• Dimension 3: Partners and Suppliers
• Dimension 4: Value Streams and Processes
• The Eight Guiding Principles
• The Six Service Value Chain Activities
• ITIL Management Practices: Introduction
• General Management Practices

Functions

• Role, objectives and organizational structures
• The technical management function, application management function, IT operations management function, service desk function

Roles

• RACI Model
• Process Owner
• Process Manager
• Process Practitioner
• Service Owner: Service Automation, Technology and Architecture

ITIL 4 Foundation exam structure is as follows.

• There are 40 multiple-choice questions.
• You require to answer at least 26 questions correctly in order to clear the examination.
• 65% is the passing percentage.
• The total duration of the exam is 60 minutes.
• It is a closed book test.
• The exam is supervised by PeopleCert/ APMG/ PECB. (Vinsys is a PeopleCert accredited exam center.)

Guidelines:

•             Step first would be to receive your formal ITIL 4 Foundation training.

•             In case, you are ITIL v3 certified, we also have an ITIL v3 to ITIL 4 Bridge Course available. To know more about this bridge course, get in touch with us at the earliest.

•             The examination takes place on the last day of your training.

•             As SitesPower is already a PeopleCert accredited organization, you don’t have to go through the trouble of booking the exam separately.

•             Studying for the ITIL 4 Foundation exam for at least 40 hours is sufficient for you to successfully clear the exam.

•             Secure 65% or above marks to successfully earn the ITIL 4 Foundation certification.

•             The ITIL 4 Foundation exam is available in 10 different languages - Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Spanish, and Portuguese.

The ITIL 4 Foundation Certification cost in Pune depends on whether you are booking your certification exam independently through PeopleCert or through your training provider.

PeopleCert allows you to take the ITIL 4 Foundation exam at your nearest PeopleCert authorised training center for £245.

At any authorized and certified institution, ITIL 4 Foundation training in Pune will cost you anything between 20000 to 25000 INR.

However, the most important part is that you get value for your investment and find the best organization that provides you with the following things:

• Skilled, bestin-industry trainers
• AXELOSapproved courseware and study material
• Wellorganized online and classroom learning experience with emphasis on full-proof exam prep, case-studies and practical knowledge areas
• PeopleCert, PECB or APMG accreditation
• High success ratio
• Global and vast training experience

Vinsys offers the most cost-effective and efficient corporate training programs in 20000 INR with no hidden charges. For the special discount on ITIL Training in Pune, get in touch with our training counsellors today!

Other ITIL Certifications & ITIL Levels

Getting an ITIL 4 Foundation Certification is a mandatory requirement for all the other level of ITIL certifications.

ITIL 4 was released in February 2019. It is the first major update of ITIL since 2007 which was ITIL v3, except in 2011, ITIL v3 got updated and the basic version became ITIL v3 Foundation.

ITIL v3 Levels - Before the ITIL 4 update, ITIL v3 had 5 levels:

1. Foundation
2. Practitioner
3. Intermediate
4. Expert
5. Master

Now, ITIL 4 has only 4 levels:

1. Foundation
2. Managing Professional
3. Strategic Leader
4. Master

In comparison with ITIL v3, ITIL 4 levels and skillsets have proven to be a lot more flexible, practical and relevant in today’s technologically advanced and fast-paced world. Hence, if you are an ITIL v3 certified professional, getting ITIL 4 Foundation Certification will be an added advantage for you, as this version is more apt and focuses on the service value creation.

After completing your ITIL 4 Foundation course, you may go for ITIL 4 Managing Professional course.

For ITIL v3 certified individuals, we conduct an exclusive ITIL 4 Managing Professional Transition Bridge Course which helps you gain all the ITIL 4 fundamentals and leads you ahead to the path of leadership in IT Service Management.

For a better view of ITIL certification schemes, please refer to the roadmap below.

Take your first step towards understanding the core ITIL® - Information Technology Infrastructure Library and its key elements, concepts and ITIL 4® service value system. Learn the uppermost ITIL 4® guidelines of IT Service Management and kick-start your bright future with an ITIL 4® Foundation Certification Training at Vinsys.

This all-inclusive course gives elementary training to professionals in the field of support and delivery of IT services. ITIL®4 Foundation Certification Training is ideal for organizations that have adapted ITIL® and wish to train their stakeholders on principles of quality IT service, delivery, continual improvement, and all the other valuable IT service related guidelines.

Our comprehensive study material makes it convenient for the participant to study at one’s own pace and fully prepare for the exam. The ITIL 4® Certification Training at Vinsys will enable a service organization’s capacity, competency, and confidence for action. The everlasting skills you will learn in this training will assist you in creating value for your customers and significantly contributing to the organizational profitability.

Our exclusive classroom training led by industry masters with the help of high quality, tech-enabled learning laboratories is exactly what you need to go up the corporate ladder!

Learn about our ITIL 4® Foundation Certificate online and book your slot today!  

ITIL 4 is a blend of all the previous ITIL versions and latest technology to provide the best possible ITSM support to the IT service provider organizations. There are some new concept additions to this version, however, the objective of learning them remains the same – utmost customer satisfaction through value creation is what ITIL 4 is all about.

Guidelines which you will grasp from this ITIL training will help you keep a practical and flexible approach while creating products or services for your customers. Service Value System in ITIL 4 lets you progress with customer feedback, guides you in optimizing and automating the processes and sheds light on 4 dimensions of service management. It gives out the most innovative techniques that are very convenient to utilize along with other frameworks like DevOps, Agile and Lean.

Learn basic concepts, principles, fundamentals of ITIL as a whole system and the ones that serve specifically to ITIL 4 Foundation Certification Course.

•             Understand how to manage the transition along with risk and quality while preparing for the ITIL 4 Foundation Exam

•             Become well versed with IT operations, services, lifecycle and the global ITSM terminology

•             After ITIL Foundation Certification Training, you will be eligible for the intermediate ITIL® modules and can choose from either the lifecycle modules or the capability modules as per your requirement

•             Once you qualify the ITIL exam, you get globally recognized certification from AXELOS

•             On the job, you would be able to focus on the practical and automated approach of IT Service Management and Service Delivery

•             You would apply continuous service improvement through the study of ITIL 4 Foundation which identifies opportunities for improvements and effectiveness of the processes.

At Vinsys, we work towards providing a comprehensive, personalized ITIL 4 Certification training in Pune which is fully equipped to help you pass the ITIL FOUNDATION and ITIL PRACTITIONER exam with flying colours.

At Vinsys, you acquire ITIL 4 FOUNDATION concepts, principles, processes, ITIL 4 FOUNDATION exam questions, real-life industry examples and IT Service Management consultation. Receive your ITIL 4 Certification Classroom Training in a modern, high quality, tech-enabled learning environment.

Reasons to choose Vinsys for your ITIL 4 Training:

• PeopleCert ATO and an AXELOS Certified Training Provider
• Certified and experienced Subject Matter Experts
• A panel of ITIL® Certified Experts with 20+ years of Industry and Training Experience
• Facilitators conducted 500+ ITIL Bootcamps
• Trained 600,000+ professionals across the globe
• Approved and quality ensured ITIL® Certification Training material
• Success Ratio close to 98% of clearing the exam in the 1st attempt
• ITIL and IT Service Management Consultation to Professionals & Organizations
• Access to Vinsys Learning Labs, Flexible Training Schedules, Study Material, Consultation and more.

Know more about ITIL 4 Foundation Certification in India and other IT Service Management course in India at Vinsys. Learn IT Service Management techniques that make you an efficient, skilful IT Service Management professional.

ITIL is the best IT Service Management framework and good exposure to ITIL’s basic theory will definitely give your profile an advantageous edge. For junior professionals, mid-level managers to senior-level committee members, this ITIL 4 credential can be highly rewarding.

After clearing your ITIL 4 Foundation certification, you can get associated with a new project or an assignment within your current organization. If you’re looking out for a job change, promotion, or an appraisal, upskilling with an ITIL 4 Foundation is always the best choice. Working as an IT Service Manager or IT Consultant is a remunerative option too. Indeed.com has recorded an average ITIL certified professional’s salary as $120,000 per annum.

Organizations benefit from ITIL certified talent and are willing to invest in it. Adapting a globally-recognized framework which is so flexible, convenient and practical to implement means generating higher revenue through smooth IT service processes, streamlining existing IT service-related practices and boosting employee performance.